BLUE OASIS VETERINARY CLINIC L.L.C maintains the http://www.blueoasispetcare.com Website (Site).

United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

Cash as well as Debit, Visa and MasterCard will be accepted for payments in the clinic branches, if the payment is done via Telr Debit, Visa, MasterCard, Union Pay and American Express cards will be accepted for payment

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

We will not trade with or provide any services to OFAC and sanctioned countries

Customer using the website who are Minor /under the age of 18 can not use our services without the written consent of an adult guardian

The cardholder must retain a copy of transaction records and http://www.blueoasispetcare.com policies and rules

COOKIE POLICY

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

DELIVERY POLICY

We deliver exclusively in Dubai, UAE, within a radius of 15km around our main branch location in DIP 1, after arranging date and time for the delivery with our front desk and by our own drivers.
The delivery is free of charge for orders of AED 350.– and above.

In case we agree with the customer to use a courier service, the costs of the courier service have to be covered by the customer.

Avoid any delivery delay by providing your full address along with your contact details.

PAYMENT CONFIRMATION

Once the payment is made via Telr, the confirmation notice will be sent to the customer via email, WhatsApp or SMS within 24 hours of receipt.

REFUND POLICY

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

RETURN POLICY

Return of ordered and delivered goods is only possible within 7 days of receipt and if the products are damaged or the wrong products and after consultation with our head of front desk. Medicine and open food or treat bags can not be returned.

CANCELLATION POLICY

Customers can cancel their orders up to the calender day before the delivery was scheduled on. Already paid amounts will be refunded back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.