Policy on Cancellation of Appointments and No-Show:

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. In this case please contact BOVC by phone on 04 – 88 48 580 during our working hours or by WhatsApp on 056 – 827 52 93 even during the night.
By providing us notice of a cancellation, we may be able to accommodate other patients with your appointment slot. When you do not show up for a scheduled appointment, it creates an unused appointment slot that could have been used for an­other patient, that might need urgent treatment. That’s why it is very important that you call at least 24 hours in advance to cancel your appointment. If you don’t cancel or rebook at least 24 hours before the appointment we reserve the right to charge you AED 100.– at your next visit.

Reminders:

As a courtesy, without being legally obliged to do so, we make reminder calls or send emails or text messages for appoint­ments and vaccinations, if we can. In case you did not receive a reminder call, email or text message, the No-Show policy remains in effect.
If you don’t provide your email address, we are not able to send you reminders for vaccinations or other appointments.

Down payment for hospitalization:

Blue Oasis Veterinary Clinic (BOVC) will charge a refundable down payment of AED 2,000.– when a patient is hospitalized, regardless for which procedure or for how long. During the hospitalization BOVC will inform you about the running costs and if the amount of the down payment is used up, you need to top up the deposit, so that further treatment, diagnostics, etc. are covered.